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All Categories > Product Management > Bot Management > Bots > Bot Skills
23 articles
An overview of the different skills found in the left menu within the bot builder.
Updated 2 years ago
How to manage skills in your Bot Flow. Learn how to add, edit, connect, copy and delete skills.
A resource to help you understand different viewing options while working in the Bot Builder, including the zoom to fit, zoom in / out, pan mode, select mode and full screen modes.
Updated 2 years ago by Jenny Young
A resouce explaining the Rich Content Editor within nodes, which allows you to format your text with effects like bolding, italicizing, underlining, etc.
How to set up your question skill and select response types
Updated 1 year ago by Jenny Young
A resource to help you understand how to place a Message Node in your bot, which presents a message to web visitors interacting with your bot.
How to configure a Live Chat skill in your bot.
A resource to help you configure a Calendar Invite Node in your bot, which allows you to configure your bot to automatically present a calendar to web visitors to schedule a meeting.
How to configure and use the Conditional Branching skill.
How to configure and use the Email Capture skill, which allows you to capture a web visitors email address.
How to configure and use the Phone Capture skill, which allows you to capture a web visitor's phone number.
How to configure and use the Conversating Rating skill, which allows visitors to respond to questions on a rating scale from 1-5.
How to use and configure a Conversation Goal skill, which allows you to track key metrics, map hidden fields, and enroll contacts into campaigns
How to use the Tag Conversation skill
How to use the Conversation Status Skill
A resource to help you understand and use the FAQ node in your bot, allowing web visitors to ask routine questions which the bot will attempt to match to your predefined question bank.
How to use the Set Lead Score skill.
How to use the Alert Agent skill.
How to use the Send Email skill.
How to use the button skill.
How to use the Bot Finished Skill.
How to manage agent routing, including common use cases, best practices, and technical definitions.
How to use the create contact skill.
Updated
by
Jenny Young
