Conversation Review
Conversation Review
- Click any conversation to view all conversation history and details
- In the list of all conversations, the conversation you are currently viewing is highlighted in dark gray, and a checkbox that says "Review" appears in the top right corner
- Check the box to mark the conversation as reviewed
Best practice: Review conversations regularly to
- Discover opportunities to optimize your bot messaging
- Ensure interested visitors don't slip through the cracks
- Understand what questions your site visitors have that aren't already being served by automation
