Alert Agent Skill
Overview
The Alert Agent skill can be used to alert an agent, a group of agents, or a team about a conversation.
The Basics
Need help getting started? Check out these great resources:
- Bot builder View Options: How to navigate your chatbot builder
- Using Chatbot Templates: How to modify templates to fit your needs
- Managing Skills: How to Add, Edit, Connect, Copy, and Delete skills
- Personalize Your Bot Messaging: How to format your messaging
Adding an agent alert
- Insert an agent alert
- Edit the skill to specify who should receive the alert and what the notification text should say.
- Save and close
Alert Routing
- The agent alert skill offers the same options for routing criteria as live chat. Refer to Live Chat Routing Rules for more information.
- Unlike live chat, you can decide whether you'd still like to send the alerts to agents if they're unavailable.
Notification Text
Give your alert a title and description. This will allow you to give the recipients of the alert context about what's happening in the conversation.
