Alert Agent Skill
Alert Agent
The Alert Agent skill can be used to alert an agent, a group of agents, or a team about a conversation.
Go to app.getsignals.ai
1. Drag and drop "Alert Agent" in the bot flow
Insert an agent alert.
2. Configure routing settings
Edit the skill to specify who should receive the alert and what the notification text should say.
Give your alert a title and description. This will allow you to give the recipients of the alert context about what's happening in the conversation.
3. Routing Criteria
The agent alert skill offers the same options for routing criteria as live chat. Refer to our HelpDocs on Live Chat Routing Rules for more information.
Unlike live chat, you can decide whether you'd still like to send the alerts to agents if they're unavailable.
