Plays: Alert Agent Skill
Updated
by
Jenny Young
Overview
The Alert Agent Skill can be used to alert an agent, a group of agents, or a team about a visitor's interactions on your website. This support page explains how to set up a Alert Agent Skill when creating or editing your play, as well as the several options available.
Routing Criteria
View the following page for information on Bot Builder and PlayRunner Routing Criteria.
Notification
Notifications can be sent in multiple fashions to qualifying agents. An overview for your notification settings can be viewed Here.
Using the Alert Agent Skill
This skill is commonly used when a visitor reaches a high intent page and agents need to be alerted to prepare them for a possible live chat, or when a repeat visitor returns to the website, and the agent in charge of the visitor's account needs to be notified.
