Managing Saved Replies
Managing Saved Replies
Saved Replies help you and your agents respond to chats quickly, and answer frequently asked questions.
Go to app.chatfunnels.com
1. Click "Settings"
To start, click on your Profile in the bottom left corner, then click "Settings."
2. Go to "Saved Replies"
Go to "Saved Replies."
3. Navigate to "Create Reply"
Navigate to "Create Reply" in the upper-right corner.
4. Configure reply settings
Fill out a title, what you want your saved reply to say, and whether the reply will only be visible to you or visible company wide. You can also select a category for your saved reply, but this is optional.
5. To edit or delete
To edit or delete your saved reply, click on the hamburger menu to the far right of each reply.
6. Change priority
To easily find Saved Replies that you use more frequently you can update the priority order. To do this click the drop down under priority and select the new number you want to assign that saved reply.
