Chatbot Appearance and Domains
Chatbot Appearance and Domains
This video will explain how to customize your chatbot's appearance, as well as how to access domain settings.
Go to app.getsignals.ai
1. Click "Settings"
To start, click on your Profile in the lower left corner, then click on "Settings."
2. Go to "Chat Settings"
Go to Chat Settings, then click on Chat Settings again, directly below it.
3. Navigate to "Appearance"
Navigate to the "Appearance" tab.
4. Set up a chatbot name and icon
Customise the bot's name and icon. Keep in mind that this will be the name and icon that shows for automated bot messages. Choose a name and image that reflects the automated nature of the conversation.
That way, when a live chat agent joins the chat, their name and image can replace the automation and the site visitor will know that they're talking to a real human.
5. Decide on a chat colour and size
Update the chat colour and size. Sync with your design team to ensure the bot integrates seamlessly with the branding of the website. People are more likely to engage with a chat that looks like your brand!
6. Click "Domains"
When you're finished, click on the Domains tab.
7. Domain approval list
Any domain not included in this list will not be able to fire chatbots, track website traffic, or use any of the tools in PlayMaker.
Be sure to add any domain that has the Signals script installed to this list in order to activate the script.
8. Blocked Domains
All domains on this list will be excluded from showing on the dashboard, as well as reporting.
9. Content Pages Settings
Signals will create a subdomain for hosting interactive PDF content, such as for conversational landing page bots.
Note: Once set, this subdomain cannot be edited.
