Bot Finished Skill
Overview
Every skill in the bot builder has an exit that must be connected to another skill or the chatbot will crash. The only exception to this rule is the Bot Finished Skill. No next step is required when using this skill.
The Basics:
Need help getting started? Check out these great resources:
- Bot builder View Options: How to navigate your chatbot builder
- Using Chatbot Templates: How to modify templates to fit your needs
- Managing Skills: How to Add, Edit, Connect, Copy, and Delete skills
- Personalize Your Bot Messaging: How to format your messaging
Finishing a bot flow
- Insert a Bot Finished skill
- Connect the previous skill(s) to your new Bot Finished skill
- Remember to save changes
Best practices
Only use the bot finished skill when you've made it clear to the site visitor that the conversation is over. If a site visitor types a message into the chat after the chatbot has reached a bot finished skill, the bot will not respond.
Try instead: If you want site visitors to have the option to chat back in, try using a free response question, then connecting the "visitor response" button either back to the beginning of the chatbot, or to a live chat skill.
