Conversation Rating Skill
Overview
The conversation rating skill is a question skill with a twist. Instead of presenting buttons, keywords, or a free response to the visitor, this skill lets visitors respond on a scale from 1-5. Use it to measure customer satisfaction, enthusiasm, or intent.
The Basics
Need help getting started? Check out these great resources:
- Bot builder View Options: How to navigate your chatbot builder
- Using Chatbot Templates: How to modify templates to fit your needs
- Managing Skills: How to Add, Edit, Connect, Copy, and Delete skills
- Personalize Your Bot Messaging: How to format your messaging
Adding conversation rating
- Insert a conversation rating skill into the builder
- Edit the skill to customize the message text and select the rating type
- Optional: check the box to ask the visitor for detailed feedback.
- Save and close
Skill Outcomes
The three exits from a conversation rating skill are the following:
- Dissatisfied Rating (1-2)
- Neutral Rating (3)
- Satisfied Rating (4-5)
Remember that all of these exits must connect to another skill in the bot-builder to prevent errors in the chatbot.
