Default Views

Default Views

There are four default chat filter views:

  1. My open conversations
  2. My conversations
  3. All open conversations
  4. All conversations

Note: If you don't see all four of these default views in the agent chat section, you may need to talk to your admin about upgrading your role.

"My conversations" are any conversations that you have been routed to (either with an alert, live chat routing, or your calendar drop).

"Open conversations" are any conversations that haven't been closed yet. This doesn't always mean that the site visitor is still engaging in chat. See how conversations close here.

Note: A view must be selected in order to access the list of conversations.

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