Getting Started
Installation
Whitelist Domains
Installation - Manual Installation
Installation - Word Press
Installation - Google Tag Manager
Troubleshooting Installation
CRM Integration
Zapier Integration
Salesforce
HubSpot
Buying Committees
Setting up ICP
Contacting Support, Submitting Feature Requests and Reporting Bugs
Product Management
Dashboard
Column Definitions
Custom Views
Tabs and Default Views
Agent Chat
Text Bar Functions
Calendar Drop
Using Saved Replies in Chat
Insert a "Meet Now" Link
Adding Participants
Conversation Details Cards
Customizing Conversation Details
Organizing Chats
Other Chat Features
Live View
Availability Toggle
Conversation Review
Close and Delete Conversations
Allow Sound Notifications for New Messages
Bot Management
Bots
Bot Types
Funnel Chatbots
Conversational Content Chatbot
AI Chatbot
Bot Skills
Managing Skills
Bot Builder View Options
Personalize Your Bot Messaging
Question Skill
Message Skill
Live Chat Skill
Calendar Invite Skill
Conditional Branching Skill
Email and Phone Capture Skills
Conversation Rating Skill
Conversation Goal Skill
Tag Conversation Skill
Conversation Status Skill
Set Lead Score Skill
Alert Agent Skill
Send Email Skill
Button Skill
Bot Finished Skill
Create Contact Skill
Bot Builder Features
Bot Builder Tools
Bot Performance
Bot Settings
Sequences
Sequence Management and Use Cases
Sequence Types and Features
Creating Sequences
Emails
Bot Emails
Engagement
PlayMaker
Plays
Play Skills
Plays: Branching Skills
Plays: Fire Bot Skill
Plays: Send Email Skill
Plays: Contact Discovery Skill (Prospecting)
Plays: Alert Agent Skill
Plays: Integration Skills
How to Build a Play
Play Roster
PlayMaker Overview and Builder
Reporting
Visitor Dashboard
Lead Capture Dashboard
Agent Performance Dashboard
Contacts
Managing Contacts
Navigating Contacts
Contacts Tool Bar
View Contact Details
Contact Custom Fields
Custom Contact Fields
Accounts
Accounts Tab
Accounts Overview
Add Accounts from CSV
Search and sort accounts
Account details page
Manual Contact Discovery
Company Segments
Using Company Segments
Creating a New Segment
Accounts Alerts
Enabling, Disabling, and Deleting Alerts
Creating a New Alert
Editing Alerts
Account Ownership
Users
Invite Users
User Roles
Editing User Roles
Search and Sort Users
Out of Office Settings
Teams
Managing your Signals Teams
Team Chat Availability
Creating a Team
Editing Teams
Team Page Settings
Search and sort teams
Why create teams?
Users Overview
Managing Users
Non-admin User Settings and Navigation
Navigating Your Account
Setting Up Your Account Non-Admin
Chatbots and PlayMaker
Mapping custom fields to the CRM
Managing Regional Routing Rules
Launching a Bot in PlayRunner
Turning off a chatbot
Bot activation troubleshooting
Signals Overview
Desktop Application
Bot Builder and PlayRunner Routing Criteria
Settings
My Settings
Profile
My Settings-Profile
Editing Personal Info
Editing Social Media Links
Public Profile Link
My Calendar
Notifications
Email Updates
Security
Relinking your calendar
Saved Replies
Managing Saved Replies
Company Profile
Chat Settings
Chat Settings - Company Availability
Appearance
Domains
Auto-Close Conversations
Keyword Groups
Creating a new keyword group
Using keywords in question skills
Managing keyword groups
Conversation Tags
FAQ Management
FAQs
FAQ Dashboard
Missed Topics
Email Capture Settings
Org Settings
Org Settings Overview
Meetings
Meeting Types
Email Settings
Integrations
Integrations Overview
Integration Settings
Google Analytics
Domo Integration
Slack
Microsoft Teams
Marketo
Sendinblue
Eloqua Integration
Zendesk
HelpDocs
6Sense
Clearbit
ZoomInfo
Apollo
SalesReach
Google Ads
Installation Troubleshooting
Installation (Settings)
High-Intent Pages
Signals Score
Admin Settings
Billing
Admin Security
Audit Logs
Data Privacy
All Categories > Product Management
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Setting up routing criteria allows you to choose where alerts are sent to when they are triggered.
