Admin Security
Overview
Manage the security requirements for your organization in Admin Security.
To access security settings for your organization, navigate to Settings > Admin Settings > Security.
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Session timeouts
The sessions timeout sessions determines when a chat agent will be automatically logged out after inactivity. Being inactive means that the chat agent has logged in but has not performed any activity in the system.
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Login attempts policy
Update the number of failed attempts the system will accept before locking a user out. Define the length of the lockout in the second dropdown.
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Multi-factor authentication
Optionally, you can require multi-factor authentication.
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