Admin Security


Manage the security requirements for your organization in Admin Security.

To access security settings for your organization, navigate to Settings > Admin Settings > Security.

Session timeouts 

The sessions timeout sessions determines when a chat agent will be automatically logged out after inactivity.  Being inactive means that the chat agent has logged in but has not performed any activity in the system.

Login attempts policy 

Update the number of failed attempts the system will accept before locking a user out. Define the length of the lockout in the second dropdown.

Multi-factor authentication 

Optionally, you can require multi-factor authentication.

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