Comm Agents Reports Dashboard
The Comm Agents Reports Dashboard provides detailed performance analytics for your communication agents. This dashboard tracks both email and phone call activities to help you measure and improve the effectiveness of your automated agents.
Email Analytics
The Email section displays key metrics for your email agents:
Sent
Total number of emails sent by your agents during the selected period, with comparison to previous periods.
Opened
Number of emails that were opened by recipients, including open rate percentage and trend comparison.
Links clicked
Tracks how many recipients clicked on links within the emails sent by your agents.
Replied
Shows the number of email replies received from recipients.
You can filter the data by date range and by specific cloud employee agents. Export functionality allows you to download the data as CSV for further analysis.
Call Analytics
The Calls section provides comprehensive metrics for voice agent performance:
Total Calls
Shows the total number of calls made by your voice agents, with trend comparison to previous periods.
Connection Rate
Displays the percentage of calls that successfully connected, helping you understand call quality and success rates.
Contacts Touched
Indicates how many unique contacts were reached through your call campaigns.
Calls Per Contact
- Shows the average number of calls made per individual contact, useful for understanding engagement frequency.
Length
- Displays the average call duration in minutes and seconds format.
All metrics include comparison indicators showing percentage increases or decreases compared to the last 30 days, making it easy to track performance trends over time.
