Live View Navigation and Visual Guide
Knowledge Base: Signals Live View - Complete Navigation and Visual Guide
Overview
Page Layout and Structure
Top Status Bar
• Visitors Online Indicator: Green dot with "2 Visitors Online" (updates in real-time)
• Map Legend Toggle: Button to show/hide map visualization legend
• View Selector: Dropdown menu (default: "Globe") to switch visualization modes
Main Components
The Live View page is divided into two main sections:
1. Left Panel - Visitor Table (Approximately 30% of screen)
2. Right Panel - Interactive Global Map (Approximately 70% of screen)
Visitor Table Details
The Visitor Table provides a real-time list of all active visitors currently browsing your website.
Column Definitions:
1. VISITOR
• Visual: Circular avatar with initials or profile image
• Displays visitor name when identified, or generic label when anonymous
• Shows job title or role when available
2. CO (Company)
• Company or organization name
• May show "Unknown" or be blank for unidentified visitors
• Helps segment visitors by organization
3. SCORE
• Engagement score (0-100 scale)
• AI-powered metric indicating level of interest and engagement
• Higher scores suggest more engaged visitors
4. PAGE
• Current page being viewed
• Displays page title and URL
• Updates automatically as visitor navigates
5. LOCATION
• Geographic location (City, State/Region, Country)
• Derived from IP address
• Represented by location pin icon
6. VISIT DURATION
• Time spent in current session
• Shown in minutes
• Clock icon indicator
7. SESSION START
• Date and time when visitor session began
• Calendar icon indicator
• Helps identify new vs. returning visitors
Interactive Global Map
The right panel features a 3D interactive globe that visualizes visitor locations in real-time.
Map Features:
• 3D rotating globe with geographic regions highlighted
• Visual markers indicating visitor locations
• Color-coded regions (typically in cyan/blue tones)
• Dark background with gridlines for depth perception
• Real-time updates as visitors enter and leave the site
Map Controls:
• Zoom In/Out buttons (+ and - buttons in bottom-right corner)
• Mouse wheel scrolling for zoom control
• Click and drag to rotate the globe
• Fullscreen toggle button for expanded view
Visualization Modes:
• Globe view (default): 3D representation of Earth
• Alternative views available via View Selector dropdown
• Map legend toggle to show/hide geographic markers
Navigation Patterns and User Interactions
Clicking on Visitor Rows:
• Click any visitor row to view detailed visitor profile
• Opens expanded view with full browsing history
• Shows complete session timeline and engagement data
• Provides access to contact information when available
Real-Time Updates:
• Visitor table refreshes automatically as activity changes
• New visitors appear at the top of the list
• Visitor rows update dynamically when pages change
• Session duration increments in real-time
• Map markers update as visitors move between locations
Sorting and Filtering:
• Click column headers to sort by that field
• Ascending/descending sort toggles with repeated clicks
• Common sorting: by Score, Duration, or Session Start
• Use filters to focus on specific visitor segments
Interacting with the Map:
• Hover over geographic regions to see visitor counts
• Click on map markers to see associated visitor details
• Zoom in to see more granular geographic distribution
• Rotate globe to view different world regions
Key Data Definitions
Engagement Score:
• AI-powered metric ranging from 0 to 100
• Calculated based on multiple factors:
- Time spent on site
- Number of pages viewed
- Depth of content engagement
- Return visit frequency
- High-intent page visits
• Higher scores indicate stronger buying signals
• Updates in real-time as visitor behavior changes
Visitor Status:
• Identified: Visitor has provided contact information or been matched to known database
• Anonymous: Visitor browsing without identification
• New: First-time visitor to the website
• Returning: Previous visitor with established history
Session Tracking:
• Session begins when visitor lands on any page
• Continues until browser is closed or inactivity timeout
• Each page view is timestamped and recorded
• Duration tracks total active time on site
Frequently Asked Questions (FAQs)
Q: How often does the Live View update?
A: The Live View updates in real-time, continuously refreshing as visitors interact with your website. The visitor table, engagement scores, and map visualization all update automatically without requiring page refreshes.
Q: What does the visitor count at the top represent?
A: The "Visitors Online" indicator shows the current number of active visitors browsing your website at this exact moment. It includes both identified and anonymous visitors and updates immediately as people enter or leave your site.
Q: Can I see what page a visitor is currently viewing?
A: Yes, the PAGE column displays the current page title and full URL for each active visitor. This updates automatically in real-time as visitors navigate through your website.
Q: How is the engagement score calculated?
A: The engagement score is an AI-powered metric (0-100) based on multiple factors including time on site, pages viewed, content engagement depth, return visit frequency, and high-intent page visits. Higher scores indicate stronger buying signals and interest levels.
Q: What does it mean when a visitor shows as "Site Visitor" or "Title Unknown"?
A: This indicates an anonymous visitor who hasn't been identified yet. The system hasn't matched them to a known contact in your database, or they haven't provided identifying information like filling out a form.
Q: How accurate is the geographic location data?
A: Location data is derived from IP addresses and is generally accurate to the city or regional level. However, VPNs, proxies, or corporate networks may sometimes show locations that differ from the visitor's actual physical location.
Q: Can I click on a visitor to see more details?
A: Yes, clicking on any visitor row opens an expanded profile view with complete browsing history, session timeline, engagement data, and contact information when available.
Q: What happens when a visitor leaves my site?
A: When a visitor closes their browser or remains inactive for a specified timeout period, they are removed from the Live View table. Their session data is saved in your historical analytics for future reference.
Q: Why do some visitors have a company name and others don't?
A: Company identification depends on several factors including IP address matching to known organizations, form submissions, or existing CRM data. Some visitors may not have identifiable company affiliations or may be browsing from personal networks.
Q: Can I export or save the current visitor list?
A: While the Live View shows real-time data, you can access historical visit data through the Reports section. The Live View is designed for real-time monitoring rather than historical reporting.
Q: How do I use the map effectively?
A: Use the map to visualize visitor geographic distribution, identify regional traffic patterns, and spot international interest. Zoom in for detailed regional views, rotate to explore different areas, and hover over markers to see visitor counts by location.
Q: What's the difference between visit duration and session start time?
A: Session Start shows when the visitor first landed on your site, while Visit Duration shows how long they've been actively browsing. These metrics help identify highly engaged visitors who are spending significant time exploring your content.
Best Practices for Using Live View
1. Monitor High-Score Visitors: Prioritize engagement with visitors showing scores above 70, as these indicate strong buying intent and active interest.
2. Watch for Multiple Page Views: Visitors viewing multiple pages in a single session are demonstrating deeper interest. Consider reaching out to identified visitors with personalized content.
3. Track Geographic Patterns: Use the map to identify new geographic markets or regions showing increased interest in your products or services.
4. Identify Returning Visitors: Pay special attention to returning visitors with longer session durations, as they're more likely to convert.
5. Monitor High-Intent Pages: Watch for visitors on pricing, demo, or product comparison pages—these are strong buying signals worthy of immediate follow-up.
6. Use Real-Time for Sales Alignment: Share Live View access with sales teams so they can see when key accounts are actively browsing and time their outreach accordingly.
7. Observe Browsing Patterns: Notice which content paths visitors take through your site to optimize navigation and content strategy.
8. Set Up Alerts: Configure notifications for high-value visitors or specific behaviors so your team can respond in real-time to important opportunities.
Summary
The Signals Live View provides a powerful real-time monitoring interface that combines detailed visitor tracking with interactive geographic visualization. By displaying active visitors, their engagement scores, browsing behavior, and locations on a dynamic global map, it enables sales and marketing teams to identify opportunities, prioritize outreach, and respond quickly to buying signals.
With its intuitive dual-panel layout, comprehensive data columns, and real-time updates, Live View transforms website analytics from passive reporting into active visitor intelligence. Teams can monitor high-intent behaviors, track geographic trends, and engage with prospects at the optimal moment.
This knowledge base has been optimized for both human readability and AI agent comprehension, with clear structure, detailed definitions, comprehensive FAQs, and practical guidance for maximizing the value of real-time visitor monitoring.
