FAQ Dashboard
Updated
by
Jenny Young
Overview
The FAQ dashboard allows you to view what FAQ's answers were give, and how FAQ's have performed over time.
To access this page, Go to your Settings > Chat Settings > FAQ Management >Dashboard
General Functionality
The FAQs dashboard provides quick access to important metrics regarding your FAQs. These metrics are presented at the top of this dashboard:
Export CSV
You can export your csv's clicking the download button in the top right had corner. Each row in this file will be one of the Questions Asked to your FAQ bot by web visitors within the specified timeframe.
FAQ Answers Widget
Information Presented
This presents information regarding the FAQ answers that your FAQ bot has presented to web visitors.
If you hover your mouse cursor over the pie chat segment or the icon legend corresponding to an FAQ, you will see the numeric value of how many times that FAQ was presented as an answer in the specified timeframe. In the screenshot below, the Conversation FAQ was presented five (5) times in the specified timeframe:
You also have the option to deselect categoris. This will allow you to view the relative display rate of different combinations of FAQs. In the screenshot below, we have deselected all options except Conversations and Calendar.
You can also select to view this widget in full-screen mode by selecting the full-screen icon at the top right of this widget:
When in full-screen mode, you still have the option to deselect legend icons. You also have all of the same exporting options, which are explained below.
Exporting FAQ Answers Given Image
You can access the export menu for the FAQ Answers Given widget by hovering over the menu icon (three dots) to the right of this widget:
When exporting, you have either the option to export the widget in Image format or Data format. Exporting in “Image” format will export an image in the file format that you specify that looks like one in the image below:
Any legend options you deselect in this widget will stay deselected in the image export. The available options for file formats in this export are .PNG, .JPG, .SVG and .PDF.
Exporting in “Data” format will export two columns: (1) “name” which indicates the name of the FAQ and (2) “value” which indicates how many times that FAQ was presented to web visitors in the specified timeframe. An example of this export can be seen below:
All FAQs that have a value greater than 0 in the specified timeframe will export in this file. As such, any legend options that you have deselected in this widget prior to the export will still appear in this export; legend icon deselections are ignored. The avilable options for file formats in this export are .JSON, .CSV, .XLSX, .HTML and .PDF.
You similarly have the option to print the image directly from this widget. Simply select “Print” and you can select a printer that is connected to your computer. The image will look similar to the one exported with the “Image”
FAQs Over Time
Toward the right-hand portion of the FAQ Dashboard page, you will see the FAQ Over Time widget:
Information Presented
This section provides information regarding the FAQ answers that your FAQ bot has presented to web visitors over time.
The X-axis of this graph corresponds to dates that occur throughout the specified timeframe. The Y-axis of this graph shows the number of times an FAQ was presented on the corresponding X-axis date.
You can also select to view this widget in full-screen mode by selecting the full-screen icon at the top right of this widget:
Exporting FAQs Overtime Image
You can access the export menu for the FAQ Answers Given widget by hovering over the menu icon (three dots) to the right of this widget:
You can export the FAQs Over Time widget in Image format. This will export an image in the file format that you specify that looks like one in the image below:
Any legend options you deselect in this widget will stay deselected in the image export. The available options for file formats in this export are .PNG, .JPG, .SVG and .PDF.
You similarly have the option to print the image directly from this widget. Simply select “Print” and you can select a printer that is connected to your computer. The image will look similar to the one exported with the “Image” option.
