Editing Teams

Edit teams

  1. In the Teams tab, select any team by clicking the team name in the list. This will open a new tab in your browser.
  1. Here, you can:
  • Add team members by clicking "Add Team Member" in the top right corner
  • View and adjust team member chat availability, chat permissions, and out of office settings
  • Copy team members' agent profile links
  • Remove team members from the team
  1. Update the name of the team by clicking the pencil icon to the right of the current team name.
  2. Changes made on this page will auto-save

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