The bot performance report provides performance metrics for each individual chatbot. This is also the best source for tracking the engagement rate (conversations/prompts).

To view the bot performance report, navigate to Bot Management > Performance.

Using and exporting the report

Use the date filter to review performance for a specified date range.

Click on any column header to sort by that metric.

Click export to download a CSV of the report.

Note: all active filters will apply to the CSV.

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